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FAQ's

How do I change the Strap?
All of our watches come with interchangeable quick release straps which can be clicked on and off for a whole new look.  To change your strap simply. 
  1. Pull back the pin.
  2. Then with the pin held back, place the strap into the holes on the watch
  3. Then release the pin to secure the strap

Returns Policy

Any purchase made through the Reuben Ray website may be returned up to 14 days from receiving the order, for exchange or store credit only.

Please note exchanges are dependent on availability of stock. The watch must be returned and packed in the exact way it was delivered. Please do not bend the leather bands, scratch the watch, dispose of the information card or damage the packaging.

To complete your return, we require a receipt or proof of purchase. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@reubenray.com and send your item to: PO Box 1917, Broadbeach, QLD, 4218, Australia. 

Shipping

To return your product, you should mail your product to: PO Box 1917, Broadbeach , QLD, 4218, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Warranty and Repair

Reuben Ray offers a 12 month warranty from the date of purchase for all watches. This guarantees the customer that the product meets the standards of usability, reliability and durability.

Please note the warranty does not cover:

  • General wear and tear
  • Intentional damage or neglected care
  • Glass and leather strap

If you believe you have a warranty claim please contact customercare@reubenray.com and we will organise to repair or replace your watch at our discretion.

Shipping within Australia

We offer express shipping within Australia for a flat rate of $9.99 on all Reuben Ray watches and strap orders under $100.

Reuben Ray watch and strap purchases over $100 include FREE express shipping.

All jewellery comes with free standard shipping which takes between 13-20 business days.

Overseas Shipping

We offer shipping to all countries outside Australia for a flat rate of $14.95 for all Reuben Ray watch and strap purchases. 

All jewellery comes with free standard shipping which takes between 13-20 business days.

When can I expect my order to arrive?

Reuben Ray Watches and Straps

Order's will be processed and dispatched within 3 business days. Once dispatched orders within Australia should arrive within 2 – 5 business working days.

Please note remote areas can take up to 5-7 business days.

As a guide international orders may arrive in 7-14 business working days.

Jewellery

Both domestic and international jewellery orders should arrive within 13-20 business days.

Are Reuben Ray watches water resistant?
All watches are 5 ATM meaning they are water resistant up to 50m deep. We do however suggest avoiding direct contact with water in order to preserve the quality of the leather.